Moving FAQ

Here is a list of frequently asked questions:

1. How much does a move cost?

Three important factors will influence the cost of your move:

  • Which tasks are divided between you and your mover? For example: who will do the packing, preparation, unpacking, etc.
  • The distance to be travelled from the point of origin to the destination
  • The volume and quantity of goods to be moved

Please contact us for more details or request an online estimate from our website.

2. Are my goods insured?

As a country-wide transporter, the activities of Laurin Express Ltée are determined according to the Canada Transportation Act and the Standardized Transportation Bill of Lading that you will obtain for your commercial move or merchandise transportation.

The government protects consumers by requiring all transport firms to hold freight insurance. At no additional charge, your possessions are insured during handling and transport at a value of $2.00 per pound. For example: a couch weighing 200 lbs. will be insured for $400 in the event of loss or irreparable damage.

If you don’t believe this coverage to be sufficient, we offer additional protection in the form of replacement value, with or without a deductible, with an adjusted premium and at a competitive price.

3. What happens in case of dispute?

Even if we take every possible precaution to guarantee you “the perfect move” or the ‘perfect transportation.’ we are not immune to accidents. We would not have the excellent reputation we’ve maintained for more than 80 years if we hadn’t taken the utmost care of our clients before, during and after a move. We, and United Van Lines, have a local customer service office with a department assigned to claims settlement.
You can reach our customer service at the following number: 1 800 361-3971.

4. Where are you located?

Our head office is in Auteuil, Laval. We also have service points in Ste-Adèle, Boucherville, and Quebec City. Our trucks use the major routes throughout Quebec and Ontario and we are always near you. Our affiliation with United Van Lines also gives us a presence in the biggest cities in Canada, the United States, and around the world.

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