Commercial FAQ

Here is a list of frequently asked questions:

1. How much does a move cost?

Three important factors will influence the cost of your move:

  • Which tasks are divided between you and your mover? For example: who will do the packing, preparation, unpacking, etc.
  • The distance to be travelled from the point of origin to the destination
  • The volume and quantity of goods to be moved

Please contact us for more details or request an online estimate from our website.

2.When should I contact you?

We will be able to serve you with very little advance notice, except during the peak periods of the year: end of May, the month of June, and the beginning of July. It is better to have the peace of mind that comes with knowing you’ve chosen the right mover as early as possible. You will have so much to do before the big day: change of address, personal files, bank, cleaning/painting, and then finally, moving. Usually, one month in advance is sufficient, except during the busiest times of late June and first few days of July.

3. How much time does it take to move?

A factor to consider will be the access to the two homes; stairs, elevator, and distances to be walked are constraints that will slow even the best team. From a local standpoint, on average, you can estimate one hour per room with three good men and the truck. To move a 5 ½ room apartment, therefore, you can expect the work to take between 4 and 6 hours.

For a move over a greater distance, you can expect one day for preparation and loading, then the number of days required to safely (in accordance with the laws of the Transport Department) drive the distance between the two cities, followed by another day for delivery and unloading.

If we wrap and pack your personal effects, our team of packers will be with you the day before loading. Here again, you can estimate about one hour per room. A 5 ½ room apartment will represent about 4 to 6 hours of work.

4. Are my goods insured?

As a country-wide tranporter, the activies of Laurin Express Ltée are determined according to Canada Transportation Act and the Standardised Transportation Bill of Lading that you will obtain for your commercial move or merchandise transportation.

The government protects consumers by requiring all transport firms to hold freight insurance. At no additional charge, your possessions are insured during handling and transport at a value of $2.00 per pound. For example: a couch weighing 200 lbs. will be insured for $400 in the event of loss or irreparable damage.

If you don’t believe this coverage to be sufficient, we offer additional protection in the form of replacement value, with or without a deductible, with an adjusted premium and at a competitive price.

5. Where are you located?

Our head office is in Auteuil, Laval. We also have service points in Ste-Adèle, Boucherville, and Quebec City. Our trucks use the major routes throughout Quebec and Ontario and we are always near you. Our affiliation with United Van Lines also gives us a presence in the biggest cities in Canada, the United States, and around the world.

6.What happens if I need to make a claim?

We take every possible precaution to guarantee you “the perfect move.” Unfortunately, we are not immune to accidents, and we would not have the excellent reputation we’ve maintained for more than 80 years if we hadn’t taken the utmost care of our clients before, during, and after a move. We, and United Van Lines, have a local customer service office with a department assigned to claims settlement.

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